Warranty service and repair of equipment KERCHER in compliance with the requirements and standards of the manufacturer are made in the territory of the Republic of Uzbekistan only in the company warranty center.
The service network considers warranty claims only if there is a properly filled out original guarantee card of the established sample and a commodity (cash) receipt.
A separate warranty card is issued for each equipment. The warranty period is 12 months (under normal use, neat work and work conditions of 8 hours per day) from the time of shipment, if the work rate is exceeded, the warranty extends to 6 months from the date of equipment shipment.
During the warranty period, the customer (client) is entitled to:
• free repair or replacement of parts, components or units that have defects caused by the manufacturer.
Replaced parts become the property of service.
Warranty does not apply.
If a malfunction or defect has arisen in the part, assembly or assembly not due to the fault of the manufacturer, but because of:
1. Operation of equipment in violation of the requirements of the operating manual;
2. Repair or replacement of parts, components or assemblies produced by an unauthorized person;
3. The use of chemical reagents that differ from those recommended by the contractor;
4. Making any design changes or replacing factory parts and assemblies that do not meet the specifications of the manufacturer;
5. Damage caused due to exposure to the environment: hurricane, fire, lightning, etc;
6. KERCHER’s warranty does not cover parts wear;
7. Presence of corrections, illegible records in the Warranty Card. If the instrument is missing or damaged, the serial number is illegible or replaced.
Attention! Replacing the wear parts of the equipment is not covered by the warranty.
Special conditions for maintenance of high-pressure apparatus with KERCHER water heating:
1. The presence of a water filter.
2. The use of RM 110 water softening fluid.
3. Equipment operation is not more than 8 hours per day.
4. Do not turn on the device without water in the system.
5. Flush the coil of water heating should be done every 500 hours (made in the service center).
6. Oil change should be carried out every 500 hours (made at a service center).
7. Installation and commissioning of the equipment must be carried out by a service center specialist.
Special conditions of maintenance of high-pressure apparatus without heating KERCHER water:
1. The presence of a water filter.
2. Operation of the equipment is not more than 8 hours per day.
3. It is forbidden to turn on the device without water in the system.
4. Oil should be changed every 500 hours (made at a service center).
5. Installation and commissioning of the equipment should be carried out by a service center specialist.
6. The length of the underwater hose water intake is not less than 8 m in a soft shell.
Special conditions for the maintenance of professional KERHER vacuum cleaners:
1. Mandatory use of the bag to protect the engine during dry cleaning. Do not use bags for wet cleaning. Cleaning - daily, replacement -1 times a year.
2. Replacing the fine filter 2 times a year, cleaning - daily.
3. Replacing the duck nozzle after 1000 hours of operation.
4. Using a vacuum cleaner no more than 8 hours a day.
Special conditions of maintenance of household high-pressure apparatus without heating KERCHER water:
1. The presence of a water filter.
2. Operation of the equipment is not more than 2 hours per day.
3. It is forbidden to turn on the device without water in the system.
4. Oil should be changed every 500 hours (made at a service center).
5. Installation and commissioning of the equipment should be carried out by a service center specialist.
6. The length of the underwater hose water intake is not less than 8 meters in a soft shell.
7. Do not use the equipment for commercial purposes.
Special conditions for maintenance of KERCHER washing vacuum cleaners for dry cleaning:
1. Dry cleaning is strictly prohibited.
2. After using one refill of the detergent, it is necessary to drain the dirty water from the bucket to collect it, only then refill the new detergent, otherwise it will lead to the ingress of liquid into the engine of the device and make it unusable.
3. Do not self-disassembly and repair of the device.
4. Only a specially trained technician should use the equipment.
Special conditions for maintenance of pumping equipment:
1. It is strictly forbidden to turn on the pump without water.
2. Designed for use at home or in the garden.
3. water temperature should be no more than 35 ° C.
4. Do not self-disassembly and repair of the device.
5. Do not use the pump for a long time.
6. The pump must be installed by a specialist.
Special conditions for maintenance of steam cleaners:
1. Flush the boiler of the steam cleaner no later than every 5th filling of the boiler.
2. Operation of household steam cleaners - no more than 2 hours a day, professional - no more than 8 hours a day.
3. It is forbidden to self-disassemble and repair the device.
4. Before using your device for the first time, read the original instruction manual, then follow the instructions and save it for future use.
If these conditions are not observed, the equipment warranty is not maintained!